STA Travel Privacy Policy

Your privacy is important to us and we endeavour to maintain the privacy of registered users. Please take time to read through this Privacy Policy, to ensure you are aware of how we will use your Personal Information.

Privacy Policy

Student and Youth Travel protects the privacy of all our travellers whether you visit one of our branches or our Internet site. We have developed a privacy policy to inform you what information we may collect from you, what this information will be used for, with whom such information will be shared and the security procedures we have implemented to protect your privacy.

Site security
SYT uses Go services to protect your credit card and other confidential information so you can be assured your information is secure. All information exchanged with any address beginning with https is encrypted using SSL before transmission.

Cookie Policy
At Student and Youth Travel we use cookies to give you a better experience on our website. By using our website, you agree to the use of these cookies and similar technologies as detailed below. If you prefer not to allow cookie data to be captured, please use the Help section of your browser, but please note this may prevent you from using our website effectively and from making a purchase.

If you want more information on what a cookie is and how they work, please visit: 

At SYT we use session cookies and persistent cookies which help us to give you a more customised experience on our website. We also host third-party cookies where needed to assist with transactional and generic user-behaviour information for our partners. Third-party cookies are used to show you products and services that are more relevant to you and your interests. You can also turn off third-party cookies.

Please be reassured that no personal information is used or transferred to third parties without your prior knowledge and consent. All cookie data captured is to provide statistical information to improve the user experience on our website and this information is aggregated and does not identify you personally.

What information we collect
We will collect personal information that is relevant to your travel arrangements. This includes providing necessary information to airlines, tour companies, car hire agencies, hotels or insurance providers to fulfil your travel arrangements. By making a booking, you consent to STA Travel using any personal information for the purpose of making and completing travel arrangements on your behalf.

Promotions that run on our site may be sponsored by companies other than STA Travel, or may be co-sponsored. Some or all data collected during a promotion may be shared with the co-sponsor(s). If data collected is to be shared, you will be notified prior to the time of data collection or transfer. You can decide not to participate in the promotion if you don’t want your data to be shared.

When completing an online job application for a Store Manager or Travel Expert, it requires you to complete mandatory fields and provide personal information. SYT recognises that the personal information related to your application is highly personal and sensitive. The information will be only used for this purpose. SYT may pass your application onto a third-party Recruitment Company for initial interviewing. Applications are kept on file for a period of six months.

When you visit the SYT website, we may collect and store information about your visit on an anonymous, aggregate basis. This information may include the time and length of your visit, the pages you looked at on our site and the site you visited just before coming to ours. We may also record the name of your Internet service provider. We only use this information only to measure site activity and to develop ideas for improving our site.

Who is collecting your information?
When you are on the site and are asked for personal information, you are sharing that information with SYT only except when explained in this privacy policy.

With whom such information will be shared?
When you make travel arrangements with STY and provide information about yourself, we use this information to complete your travel arrangements and to provide you with promotional information. Some or all of the date collected during a promotion maybe shared with the co-sponsor(s). Job application information may be supplied to a third party, recruitment company for initial interviewing.

SYT may disclose the information that we collect about you when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to us or to others. We may also disclose your information when we believe the law requires it.

Opt-in and opt out of marketing emails
SYTl puts the control over communication directly into your hands, where it belongs. We only send our latest breaking “goss” emails to you, if you ask to receive them.

We won’t pester you with junk mail – promise! But if you’d like to be the first to find out about deals, then you will be required to complete an online registration form to join our Mile-High Club. Your email address will only be used for the purpose for which you have provided it and it will not be added to a mailing list or used for any other purpose without your consent. We have provided you access to alteration and correction facilities so that you may change any of your details should they change.

We hate spam too. If you want to stop receiving our “special” emails, you can click on the Unsubscribe link in the email you’ve been sent, and you’ll automatically be removed from the mailing list.

Booking with us

If you have booked with, or otherwise purchased products or services from us, we may send you marketing communications about similar products and services from time to time. You have the opportunity to opt-out of receiving these marketing communications. We will automatically email you an invitation to receive marketing communications from us and at this time you can choose to receive them or disregard the email which will mean that you will not be opted-in to receive email communications.


SYT may run competitions where subscribing to email marketing is a condition of entry. You can unsubscribe to these communications using the link in the email at any time.

ISIC card information
The information submitted to us is confidential. We do not sell it to anyone. We will only use the information that you supply for the purpose of verifying your cardholder status. Information and discounts are correct at time of printing and are subject to change without notice.

Third party links
The SYT site may contain links to web sites operated and maintained by third parties over which we have no control. The information practices of those web sites are not covered by this privacy policy. Any information you provide to third party web sites will be governed under the terms of each such web site’s privacy policy. We have no responsibility or liability whatsoever for the content, actions or policies of third-party web sites. We encourage you to read the privacy policies of all third-party web sites that link to this site because such privacy policies may be materially different from our privacy policy.

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address or telephone number) about your visits, in order to provide advertisements about goods and services of interest to you.

In summary
SYT is committed to protecting your privacy. We use the information we collect on our sites to make our service the best they can be and to enhance your overall experience. We do not sell, trade or rent your personal information to others.

Your consent
By using our website, you consent to the collection and use of this information by SYT.

SYT welcomes your questions and comments about privacy. Please contact us if you have any queries via the links below. Student and Youth Travel reserves the right to alter our privacy policy, as business needs requires. Any alterations to this policy will be posted on our website in a timely manner. Send an email to

No Unlawful or Prohibited Use of This Website

As a condition of your use of this website, you agree that you will not use this website for any purpose that is unlawful or prohibited by these terms and conditions. You agree that you will not perform such actions which would purposely affect the sites performance and stability.